Welcome to the Emergency Department 
 
 
 
 
 

Visiting an emergency department is often an unexpected and potentially stressful experience. Our team of specially trained Emergency Department physicians and nurse practitioners, experienced emergency nurses and staff are here to help you get the care you need 24 hours a day, 365 days a year.  

Our Emergency Department offers 3 distinct services to appropriately meet your needs. These services are:  

  • Fast Track – As the name suggests, this area of the Emergency Department is designed to provide rapid care for non-life threatening illnesses and injuries. You will be evaluated by a specially trained Nurse Practitioner. The fast track services are available 7 days a week from 7 am to 10 pm.  
  • Emergency Department – Equipment and services to treat stable, urgent and emergent illnesses and injuries are available 24 hours a day.  
  • Trauma Center – The Trauma Center’s capabilities include specialized emergency resuscitation, and diagnostic, surgical and critical care services that are specifically organized for immediate response to provide care and treatment for seriously injured patients.  

Triage  

In the Emergency Department, it is extremely important that the most critically ill and injured patients are seen first. This process is called “triage”. Your treatment begins at this point.   The triage nurse will:  

  1. Confirm the reason for your visit, your name and birth date.  
  2. Ask about any medications you are taking and any allergies you may have.  
  3. Obtain a brief medical history.  
  4. Take your vital signs: blood pressure, pulse, respiration and temperature.  
  5. Assess the urgency of your condition based on predefined criteria.  

Some patients with arm and leg injuries may have x-rays ordered in the waiting room to accelerate their care.  

If you or the person you’re accompanying is critically ill or experiencing a life-threatening emergency, an Emergency Department physician or nurse will administer further treatment immediately.  

If your doctor referred you to the Emergency Department, the Triage Nurse will still have to determine the urgency of your condition. Even if your doctor has phoned ahead, you may have to wait if there are more urgent patients requiring treatment.  

It is important that you notify the triage nurse if your condition changes at any point while you are waiting. Consult the triage nurse before eating or drinking as it may affect your treatment plan.  

 How long will I wait?  

Waiting times depend on the seriousness of your injury or condition and the number of patients waiting for care. Staff can only approximate waiting time, and this estimate may change. The staff will keep you informed.  

Registration  

During the registration process, the clerk will ask you a number of demographic questions (address, phone number, emergency contacts) for your record and obtain a signature for consent for us to treat you. Also, you will be asked for insurance information if available.  

All patients, regardless of insurance status, are treated.  

Emergency Department Treatment Area  

Once you are taken into an exam room, you will be assigned a primary care nurse. He/she may initiate certain treatments based upon your condition, including drawing blood, placing an intravenous (IV) catheter, or checking your heart rate, blood pressure or oxygen level.  

An emergency physician or nurse practitioner will examine you and discuss your problem with you. Additional tests or treatments may be ordered at that time.  

Tests and Treatments  

Tests and treatments assist the physician in determining the appropriate plan of care for you. Lab results typically take 1-2 hours, depending on the type of test.  

X-rays may be ordered. Some radiology studies, such as CT scans, may require that you drink contrast in either juice or water. To ensure accurate results, you may be required to wait up to 4 hours.  

Some patients will have cardiogram/EKG which will be shown to the ED physician within 5 minutes of its completion.  

You will be informed throughout all stages of assessment and treatment.  

After a physician or nurse practitioner reviews your results he/she will develop a plan of care. This plan of care will be explained to you. We encourage you to ask questions regarding your care at any time. Some illnesses and injuries may require you to be admitted to the hospital or to follow-up with a physician in the office. If at any time you are concerned about treatment or delays, please ask your nurse or doctor.  

Leaving the Emergency Department  

You will be given instructions prior to leaving the Emergency Department, including the name of the physician or nurse practitioner who treated you. If you do not understand any of the instructions, please ask us. If questions arise once you get home, please call the Emergency Department at 215-7627963 or follow-up with your primary care physician.  

Admission to the Hospital  

Depending on your condition and the physician’s examination you may be admitted to the hospital. While the hospital prepares a room for you, you will wait in the Emergency Department. The wait time will depend on the type of bed you need.  

Helpful Information  

Access to food: The cafeteria is located on the second floor. Vending machines are also available in the Emergency Department waiting room for your convenience. The coffee shop is located just off the main hospital lobby.  

Note: Patients who are awaiting treatment should not eat or drink until the plan of care is determined.  

Cell Phones: We understand that communication with loved ones is important during emergency situations. Cell phones are permitted in the Emergency Department. We ask that you respect others while using your phone by speaking in a low volume.  

Visitors: We understand and support the need for family and friends in the Emergency Department. At times, we must limit visitation in order to provide quality care in a private and safe environment. Patients may be limited to two visitors at the bedside. While visiting, please remain in the patient’s room.  

Depending on current activities in the Emergency Department, it may not be appropriate for children to visit. Adult supervision of children is required at all times.  

Valuables: We strongly recommend that all money and valuables be sent home if you are admitted to the hospital.    

We appreciate hearing concerns regarding your visit to the emergency department. Patient satisfaction is very important to us.  

Hahnemann University Hospital
Broad and Vine Streets
Philadelphia, PA 19102

 

To learn more about the Emergency Services at Hahnemann University Hospital, click here.

To learn about Hahnemann's Trauma Center, click here.

 
 
 
 
 

Hahnemann University Hospital | 230 N Broad St, Philadelphia, PA 19102